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Bug
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Resolution: Unresolved
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High
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3
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Severity 2 - Major
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Warranty
Issue Summary
When raising a chat ticket with a Request type containing a user picker field with User Filtering enabled, the request fails if the user isn't part of the filter, showing an error.
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Steps to Reproduce
- Add a User-picker field (Single select) to a Request type (Make sure under the field configuration, the User Filtering is enabled for a group)
- Go to Assist and create a Request, selecting the Request type in step #1
- Notice that the user-picker shows additional users that aren't part of the filtered group
- Select a user who is not part of the filtered group
Expected Results
The form should prevent users from proceeding with the request and only display users in the filtered group.
Actual Results
The request cannot be created due to the following error:
Workaround
Ensure to only type users listed in the specified group's User Filtering configuration.