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  1. Jira Service Management Cloud
  2. JSDCLOUD-17533

When creating a work item from Assist in Microsoft Teams, incorrect options are displayed in dropdown fields

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
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      Issue Summary

      When creating a work item from Assist in Microsoft Teams, the incorrect options are displayed in dropdown fields (field type "Select List (single choice)").

      This is happening due a possible caching issue, since the options from the "Request Types" dropdown that is from a previous step are listed.

      Steps to Reproduce

      1. Use the option for creating a new work item using Assist in Microsoft Teams.
      2. The Assist app will ask you to confirm the Request Type. Select one and click next. 
      3. The related Request Form will be shown to the user. However, if a dropdown field is at the top of the fields, the options will not be rendered correctly, and the request types (from the previous step) will be shown instead.

      Expected Results

      The options of the dropdown field should be ones configured for the field.

      Actual Results

      The request types values as shown as options in the dropdown field.

      Workaround

      Place the dropdown custom field at the bottom of the request form.

              Unassigned Unassigned
              ad5abbdc65b1 Marco Velasco
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                Created:
                Updated: