Issue Summary

KBs hosted in Confluence Server site are not being listed as results for central help center search, although they match the parameters being used.

Steps to Reproduce

1. Configure the knowledge base link between JSM Cloud project and Confluence server / DC space
2. Search Confluence Server / DC article via general (central) Help center feature
3. No KB is found although the parameter being used matches existing article.

Important: This does not affect project specific portals. If you try to create a request and start typing a Summary using the same parameters, the articles are listed as expected.

Expected Results

Confluence Server/DC articles should be found via help center.

Actual Results

Confluence Server/DC articles cannot be found via help center.

Workaround

It's possible to link some articles using External links feature.