Issue Summary

Sometimes, when using Forms submitted trigger, if the linked work item creation was not fully completed, the following error might be shown if following actions depend on work items details:

Forms submitted event trigger could not retrieve the work item for further processing:

[issueId] 

Expected Results

Jira should be able to get work item data.

Actual Results

As events are published asynchronously, if forms submitted event is first completed, Jira is not able to pull work item data and the rule fails. In backend logs, we can see the following:

response: {"errorMessages":["Issue does not exist or you do not have permission to see it."] 

Workaround

It's possible to add a Delay action right after the trigger, what may give time for events to be timely synced.