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  1. Jira Service Management Cloud
  2. JSDCLOUD-17501

Assets attributes are not getting updated when the corresponding mapping exceeds the length of 255 characters

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      Issue Summary

      Jira Service Management Assets attributes are not getting updated when the corresponding mapping exceeds the length of 255 characters. As of today, our service supports a limit of 255 characters only.  

      Steps to Reproduce

      1. Create a select type attribute and set the maximum cardinality.
      2. Create an import structure with a Concatenator. (Ex: ||)
      3. Make the attribute as an identifier.
      4. Create an import file having a corresponding mapping exceeds the length of 255 characters. (Ex : aaa|||bbb||ccc|| like wise this mapping should exceed the value of 255)
      5. Perform the import.
      6. The attribute will not be populated with corresponding mapping data.

      Expected Results

      The attribute should be updated with the corresponding values mentioned in the import file.

      Actual Results

      When the corresponding mapping exceeds the length of 255 characters the attribute will not be updated with the correspinding values.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              f973680a41c6 Kalpa Pushpakumara (Inactive)
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                Created:
                Updated: