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  1. Jira Service Management Cloud
  2. JSDCLOUD-17499

Asset Import with Missing Objects configuration to update a Status attribute changes the "Modified" field of the missing Assets for each import run

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      Issue Summary

      Running an Asset Import with Missing Objects action configured as update and the updated attribute type set as STATUS, the "Updated on" field for the object gets updated on each run.

      Steps to Reproduce

      1. Create an Object Type with one of the attributes as Status type
      2. Create an Import with at least 2 objects and run it (Run 1).
      3. Update the Import configuration - in the "Missing Object" configuration select "Update". In the "Attribute to edit" select a Status attribute. In the "New value of attribute to edit" set a valid value if the status attribute. Set Threshold to 0
      4. Remove a row from the CSV, and run the import again (Run 2). This should set the status attribute to the desired value.
      5. Wait for 1 min and run the import again (Run 3).
      6. Go to the activity tab if the missing object (object that was deleted from CSV)

      Expected Results

      The "Modified" time should show as time of Import run 2.

      Actual Results

      The "Modified" time shows the time of Import run 3.

      Workaround

      Use text value attribute as the attribute to be updated for missing objects.

        1. image-2025-08-25-12-53-14-538.png
          15 kB
          Suraj Menon
        2. image-2025-08-25-13-01-49-206.png
          8 kB
          Suraj Menon

              Unassigned Unassigned
              9df2fa51176c Suraj Menon
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                Created:
                Updated: