JSM Chat: Select List including multibyte characters options are not displayed as suggestions on Slack

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: JSM Chat
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      JSM-Chat, the user can select options on Slack with using select list including options.
      But if select list include about 100 options including multibyte characters(Japanese), the user can't see suggestions when input a word on slack.

      Steps to Reproduce

      1. Create a Jira service management project
      2. Create customfield "select list(single choice)"
      3. add over 200 Options with multibyte characters.
        1. helpful article: https://community.atlassian.com/forums/Jira-questions/Bulk-Importing-Options-into-quot-Select-List-single-choice-quot/qaq-p/879854
        2. sample options csv: import_selectlist_jp.csv
      4. Set JSM-Chat with Slack, and add "request type" including a created "customfield".
      5. Reach to Portal and select "request type" and input "あ" or "い" on selectlist field.
      6. Reach to Slack and raise a request, and input "あ" or "い" on selectlist field.

      Expected Results

      The user can see that options are displayed as suggested both on Portal and Slack.

      Actual Results

      The user can not see suggestions on Slack, but on Portal, suggestions are displayed.

      if input number, it shows options as following.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. import_selectlist_jp.csv
          11 kB
        2. input_number.png
          input_number.png
          156 kB
        3. input_japanese.png
          input_japanese.png
          104 kB

            Assignee:
            Unassigned
            Reporter:
            K. Ariga
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            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: