Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-17414

JSM Config controls: oversized click areas cause accidental changes

XMLWordPrintable

      Issue Summary

      Specific configuration controls in the JSM Configuration page have clickable areas that extend far beyond their visual boundaries, allowing users to accidentally change settings by clicking in apparent "blank space" within the control's row. This is compounded by silent auto-save functionality that provides no user feedback when settings are modified.

      Steps to Reproduce

      1. Navigate to http://[subdomain].atlassian.net/jira/settings/products/jira-service-management-configuration
      2. Click anywhere in the horizontal row where a radio box is positioned, but to the right of the visible control element
      3. Observe that the setting changes despite clicking in what appears to be empty space

      Expected Results

      • Clicking in empty space should not trigger any configuration changes
      • If a control is activated, there should be clear visual feedback
      • Configuration changes should require explicit user confirmation
      • Users should be notified when settings are modified

      Actual Results

      • Settings can be changed by clicking anywhere in the horizontal span of a configuration row
      • No visual indication that a clickable area extends beyond the visible control
      • Changes are automatically saved without user notification
      • Users remain unaware that configuration has been modified

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

              eef11528af88 Wesley Yu
              bb1161994ff5 Jahnavi Andugulapati
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: