Jira Software Cloud provides the /rest/api/3/project/{projectIdOrKey}/features endpoint, allowing administrators to programmatically read and manage project-level feature enablement (e.g., backlog, sprints, releases). However, Jira Service Management (JSM) Cloud does not offer a similar API for its project-level features, such as:

• Views
• Incident Management
• Customer and Organization Profiles
• Alerts
• Suggestions
• Playbooks

Use Cases:

• Audit and inventory JSM project configurations across multiple sites or projects.
• Automate configuration changes and reporting for JSM projects, as is possible for Jira Software projects using REST API.

Current Limitations:

• Feature toggles can only be managed via the JSM project UI, making automation and compliance auditing difficult at scale.

Request:

• To provide a public REST API endpoint for JSM projects that allows reading and updating the enablement status of all project-level features, matching the functionality available for Jira Software projects.

Impact:

• This feature would bring API parity between Jira Software and Jira Service Management, enabling customers to automate and govern their JSM environments more effectively.

Workaround

• Currently, there is no known workaround for this behaviour. A workaround will be added here when available