Issue Summary

Previously , admin are able to reprocess failed email in the JSM custom email request by setting it back to "Unread" email. However , now the behaviour changed as the email no longer can be reprocess.

Steps to Reproduce

1. Create a JSM project and connect it to a custom email request , for example Gmail account.
2. Set the project customer permission as private
3. Using email that no longer a customer to the project , send email to the custom email request
4. Check the email processing log will show it as failed with error "You don't have permission to access this service project."
5. Then , invite the account as customer to the project
6. Open the custom email inbox and set it to "Unread" to reprocess it.

Expected Results

Email will be process and will create a new issue or add as a comment

Actual Results

No entry in the processing log, and from the email inbox it shown as Read.

Workaround

• Resend the email to the custom mail inbox ; or
• Wait for 24 hours since the email failed, then set email to "Unread"