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Type:
Suggestion
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Resolution: Fixed
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Component/s: Operations - Routing Rules & Escalation Policies
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None
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1
Issue Summary
When editing an Escalation Policy, if a configuration loop is detected, the policy can't be saved. However, no error message is displayed on the UI.
Steps to Reproduce
Edit an Escalation Policy.
Attempt to save changes that introduce a loop.
No error appears on the UI.
To view the error, open the browser’s Developer Tools, go to the Network tab, and inspect the failed request. The error indicates a loop is present in the response.
Expected Results
If a loop is detected and the policy cannot be saved, the UI should display an appropriate error message to inform the user.
Actual Results
No error message is shown on the UI. The user must inspect network logs to identify the issue.
Workaround
Open the browser’s Developer Tools and check the Network tab for error details when saving fails.