Problem statement:

When changes are made to issue fields that determine the SLA goal, the SLA recalculation occurs in the backend. However, these changes are not reflected in the UI until the page is refreshed.

What is required?

SLA updates should be displayed in real-time on the issue view, similar to how updates for other fields and comments are handled.

Why is it required?

Implementing real-time SLA updates will help prevent potential SLA misses. Users will have up-to-date information even if they update field values after opening the ticket, which may affect the SLA goal.