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  1. Jira Service Management Cloud
  2. JSDCLOUD-17367

Forms: Translations added for European languages are not shown in the customer portal

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Forms - Portal
    • None

      Problem

      When translation for JSM forms are added for languages such as Croatian, Slovenian and Serbian, these translations are not shown in the form on the customer portal

      Environment

      JSM Cloud

      Steps to Reproduce

      1. Add Croatian Language under "Language Support" and enable it for customers
      2. Go to the JSM form and under "Translate" tab, add langauge Croatian and add translation for the JSM form and save it.
      3. Ensure that this form is associated with a request type in the project
      4. Log in as a customer whose profile language is set as Croatian ("Hrvatski") and open the request type form in the portal

      Expected Results

      The JSM form shows the translated field names in Croatian language

      Actual Results

      The JSM form shows the field names in the language set as "Primary" language.

      Workaround

      No workaround is available at the moment.

      Notes

              Unassigned Unassigned
              e87386e27ed9 Simran G
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              3 Vote for this issue
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                Created:
                Updated: