The "Add service project customer" action in Automation displays an incorrect error message when the email address contains a leading or trailing space.

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    • 1
    • Severity 3 - Minor

      Issue Summary

      The "Add service project customer" action in Automation displays an incorrect error message when the email address contains a leading or trailing space.

      Steps to Reproduce

      • Try to extract an email address from a regular expression
      • Keep the Description in the format
        Email: xyz@new.com
        

        Try using the regex to get the Email address: 

      • {{issue.description.match("(?i)E-Mail:\s*(.+@[a-zA-Z0-9.-]+\..+)")}} 
      • The regex extracts the email address but there is a space leading space
      • When this extracted email address is used in "Add Service Project Customer action", it presents the following error
      • However, the error has no relation to the issue.

      Expected Results

      The error message should be changed to something more relevant to the issue.

      Actual Results

      The below exception is seen in the Automation logs -

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      Workaround

      Update your regular expression to a format that better handles the spacing.

            Assignee:
            Unassigned
            Reporter:
            Samriddhi
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              Created:
              Updated:
              Resolved: