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  1. Jira Service Management Cloud
  2. JSDCLOUD-17284

Forms attached to a work item don't follow workflow properties to prevent edits

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      Issue Summary

      When a property is used in the workflow to block user edits, the form continues to be editable. 

      Steps to Reproduce

      1. Create a form and attach it to a request type
      2. In the workflow associated with that request, use a workflow property like jira.issue.editable to avoid the issue from being editable in a specific status.
      3. While the form is still open for edits, move the ticket to the status where you have the property

      Expected Results

      The form can't be modified immediately

      Actual Results

      The form can still be edited unless the work item is reloaded, then it'll stop being editable. The behavior is not the same for the Jira fields, as soon as the ticket is moved to a particular status, the Jira fields can't be edited without the need for a page refresh.

      Workaround

      Reload the page.

              Unassigned Unassigned
              f42aa278f54c Diego Lopez (Inactive)
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                Created:
                Updated: