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  1. Jira Service Management Cloud
  2. JSDCLOUD-17155

Updating an object through an import resets the icon

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      Issue Summary

      When setting a custom icon for an object/object type, if the object is then updated by an import, the icon gets reset to the default one.

      Steps to Reproduce

      1. Create an object.
      2. Upload a custom icon for that object.
      3. Create an import (CSV, External import, etc...)
      4. In the provided file for the import, update one attribute of the object that had the new icon uploaded
      5. Run the import.

      Expected Results

      Only the attribute that is updated changes, and the icon remains the same.

      Actual Results

      The icon gets reset to the default one and is not retained.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              8faa6375f602 Pallav Singh
              f42aa278f54c Diego Lopez (Inactive)
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                Created:
                Updated: