Unable to fetch the default value from custom field - type text via servicedesk requesttype API

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    • 1
    • Severity 3 - Minor

      Issue Summary

      JSM service desk API is not fetching the default value from the custom field

      Steps to Reproduce

      • Create a custom field of type text
      • Set the default value
      • Map it to the project and use it in the Request Form
      • You can check in the portal, the default value is populated in the UI

      However, when checked with the servicedesk rest api default value is not publishing.

      Expected Results

      The default value should be published

      Actual Results

      The service desk API is not giving a default value output.

      Workaround

      Use Jira Public API https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issue-custom-field-contexts/#api-rest-api-2-field-fieldid-context-defaultvalue-get to get default value for the custom field.

            Assignee:
            Unassigned
            Reporter:
            Tanmay Tandon
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: