-
Type:
Bug
-
Resolution: Unresolved
-
Priority:
Low
-
Component/s: Request type - APIs
-
None
-
1
-
Severity 3 - Minor
Issue Summary
JSM service desk API is not fetching the default value from the custom field
Steps to Reproduce
- Create a custom field of type text
- Set the default value
- Map it to the project and use it in the Request Form
- You can check in the portal, the default value is populated in the UI
However, when checked with the servicedesk rest api default value is not publishing.


Expected Results
The default value should be published
Actual Results
The service desk API is not giving a default value output.
Workaround
Use Jira Public API https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issue-custom-field-contexts/#api-rest-api-2-field-fieldid-context-defaultvalue-get to get default value for the custom field.



