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  1. Jira Service Management Cloud
  2. JSDCLOUD-17073

Automation Playbook gets stuck 'In Progress' if clone attachment takes longer than 500ms

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      Issue Summary

      When using an automation playbook with an automation rule that copies attachments, the playbook gets stuck 'In Progress' if the clone attachment function takes longer than 500ms

      Steps to Reproduce

      1. Create an automation rule that copies attachments from the triggered issue to a linked issue
      2. Create a playbook that includes that automation
      3. Create a ticket and upload several attachments (of a few hundred KB)
      4. Run the playbook step that has that automation.

      Expected Results

      Playbook will show success if the automation finishes successfully. 

      Actual Results

      Playbook gets stuck 'In progress' if the copy attachment function of the automation takes longer than 500ms

      Workaround

      Some actions may run asynchronously from the rest of the rule, and are still running while the rule gets into Log output to playbook. As a workaround add a Delay Action (10~15 seconds), prior to Log output to playbook.

              Unassigned Unassigned
              f42aa278f54c Diego Lopez (Inactive)
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                Created:
                Updated: