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Bug
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Resolution: Unresolved
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Medium
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None
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3
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Severity 3 - Minor
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1
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Issue Summary
When using an automation playbook with an automation rule that copies attachments, the playbook gets stuck 'In Progress' if the clone attachment function takes longer than 500ms
Steps to Reproduce
- Create an automation rule that copies attachments from the triggered issue to a linked issue
- Create a playbook that includes that automation
- Create a ticket and upload several attachments (of a few hundred KB)
- Run the playbook step that has that automation.
Expected Results
Playbook will show success if the automation finishes successfully.
Actual Results
Playbook gets stuck 'In progress' if the copy attachment function of the automation takes longer than 500ms
Workaround
Some actions may run asynchronously from the rest of the rule, and are still running while the rule gets into Log output to playbook. As a workaround add a Delay Action (10~15 seconds), prior to Log output to playbook.
- relates to
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JSDCLOUD-17317 Automation Playbook gets stuck in "In Progress" status when Automation has For Each branch with(Advanced branching)
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- Short Term Backlog
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- mentioned in
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