Alert link in msteams alert summary cards with custom domains are broken

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    • 1
    • Minor

      Issue Summary

      On using Atlassian ChatOps integration with MS Teams, when an alert is created for one of customer teams, they get a notification in MS Teams with a link to the alert like this: https://j.opsg.in/...([https://j.opsg.in/]...) which finally redirects to https://site-name.atlassian.net/jira/ops/alerts/<alert-id>. Unfortunately, it doesn't contain the custom Jira domain is https://site-name.jira.com/ - so the link from the ChatOps integration does not work.

      Expected Results

      Ideally, it should go to https://abc.jira.com/ jira/ops/alerts?ref=opsgenie

      Actual Results

      It is going to https://abc.atlassian.net/jira/ops/alerts?ref=opsgenie

      Steps to Reproduce

      • Have a custom domain site
      • Migrate to JSM - Operation

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Mona Singh
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: