Issue Summary

JSM knowledge base supports voting feature if the customer could deflect raising a support ticket, by voting "Did this article help?" in knowledge base.

• Find out how your knowledge base articles are performing

Recently, the vote feature is missing from the knowledge base.

Steps to Reproduce

1. Navigate to customer portal
2. Search and open knowledge base article
3. "Did this article help?" is not displayed

Expected Results

"Did this article help?" should be displayed

Actual Results

"Did this article help?" is not displayed

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available