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  1. Jira Service Management Cloud
  2. JSDCLOUD-17003

Email body parse without charset-8 showing the description with the meta chatacters in the jira ticket body

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      Issue Summary

      When parsing email bodies with the header "Content-Type: multipart/mixed; boundary=" the description in the email request is displayed in some meta characters which is not the expected behaviour. 

      Example:

      The header doesn't have the character set defined.

      ------=_NextPart_000_0000_01DBE082.BF0E5740
      Content-Type: text/plain
      Content-Transfer-Encoding: 7bit  

      An email that is interpreted properly has the utf-8 charset defined:

      --===============7227611776778273978==
      MIME-Version: 1.0
      Content-Type: text/plain; charset="utf-8" 

      Steps to Reproduce

      1. Set the email service to use without a charset.
      2. Send an email to the email channel.

      Expected Results

      The description for email requests should match the language of the content in the email body.

      Actual Results

      The description of the email request is displayed in some meta characters does not correspond to the actual content of the email body....

      Workaround

      To avoid this issue, user needs to use utf-8 as the charset. 

        1. image-2025-06-18-16-16-26-129.png
          33 kB
          Kalpa Pushpakumara

              Unassigned Unassigned
              f973680a41c6 Kalpa Pushpakumara (Inactive)
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                Created:
                Updated: