Summary:
Request to enhance the Playbook functionality in Jira Service Management Projects by allowing users to directly attach files and images within the description field.
Description:
Currently, users are unable to drag and drop or directly attach files and images into the description field of the Playbook. This limitation affects the ability to provide comprehensive and visually enriched documentation within the Playbook.

Proposed Solution:
Introduce a feature that allows users to directly attach files and images to the description field in the Playbook. This could be implemented by adding an attachment field or enabling drag-and-drop functionality directly within the description editor.

Benefits:

• Enhances the user experience by allowing for richer content within the Playbook.
• Facilitates better documentation practices by enabling the inclusion of visual aids and supplementary files.
• Streamlines the process of creating and maintaining Playbooks, reducing the need for external links and workarounds.

Use Cases:

• Teams documenting complex processes can include diagrams and screenshots directly in the Playbook.
• Users can attach relevant files, such as templates or reference documents, directly within the Playbook for easy access.