Issue Summary

Opsgenie Migrated Projects break the ability to see requests in the customer portal. 

Steps to Reproduce

1. Have an Opsgenie Migrated Project
2. Be assigned as a reporter or assignee in the Opsgenie project
3. Attempt to load requests from Portal -> Requests
4. Requests will fail to load.

Expected Results

The portal loads successfully and displays the work items. 

Actual Results

The presence of Opsgenie Migrated Project work items breaks the ability to load the requests. 

Workaround

Deleting or archiving the Opsgenie Migrated Project will allow the requests to load. 

The data contained in this project is the following.

From Set up operations and complete your shift to Jira Service Management:

Incident management

We’ll copy your Opsgenie incidents, linked alerts, and relevant data like PIRs to a new service project named ‘Opsgenie Migrated Incidents’ in Jira Service Management. Once it’s complete, you’ll be able to manage your incidents directly in Jira Service Management.