Deleting a Service does not completely removes this Service from linked work items

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    • 2
    • Severity 3 - Minor
    • 13

      Issue Summary

      When a Service is deleted (Operations > Services), it'll remain linked to any work items previously using that Service.

      This causes work items to be incorrectly visible in search results, for example, using "Affected services" IS / IS NOT EMPTY queries.

      Steps to Reproduce

      1. Create a new service (Operations > Services)
      2. Create a new work item and link the Service (via Affected Services field) - i.e. ITSM-305
      3. Delete the Service (Operations > Services)
      4. Browse back to the work item and confirm the Service is no longer listed in the Affected Services field -   expected
      5. Run the following JQL
        key = itsm-305 and "Affected services" IS NOT EMPTY

      Expected Results

      The issue is not listed in the search results

      Actual Results

      The issue is listed in the search results

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Alex Stegani
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: