Slack Notifications from Assist Bot for Reporter Changes After Ticket Creation

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: JSM Chat
    • None
    • 2

      Issue Summary

      Enhance the assist bot notifications in Jira Service Management (JSM) to notify the new reporter when the reporter of a request is changed. 

      Steps to Reproduce

      Change the Reporter of a JSM Request:

      1. Open an existing JSM request.
      2. Change the current reporter to a different user.

      Expected Results

      • When the reporter is changed, the new reporter receives a notification in the assist bot.

      Actual Results

      • Currently, when the reporter is changed or a new participant is added, no notifications are sent to the users via the assist bot in Slack. This results in confusion and a lack of awareness regarding their involvement in the request.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Jahnavi Andugulapati (Inactive)
            Votes:
            8 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: