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Type:
Suggestion
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Resolution: Unresolved
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Component/s: JSM Chat
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None
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2
Issue Summary
Enhance the assist bot notifications in Jira Service Management (JSM) to notify the new reporter when the reporter of a request is changed.
Steps to Reproduce
Change the Reporter of a JSM Request:
- Open an existing JSM request.
- Change the current reporter to a different user.
Expected Results
- When the reporter is changed, the new reporter receives a notification in the assist bot.
Actual Results
- Currently, when the reporter is changed or a new participant is added, no notifications are sent to the users via the assist bot in Slack. This results in confusion and a lack of awareness regarding their involvement in the request.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available