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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: JSM Chat
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1
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Severity 3 - Minor
Issue Summary
Unable to add slack channel as a request channel if the channel has users from multiple Slack workspaces. While trying to add the channel, we get the below error message
"You don't have permission to create a request channel in Slack. Reach out to your admin for help."
Steps to Reproduce
- Create a Private Slack Channel "A"
- Add users to the Channel "A" from multiple workspace
- Now try add the channel as a request channel to a JSM Project
Expected Results
Channel "A" gets added to the JSM Project as a request channel
Actual Results
We get the below error message while trying to add Channel "A" as request channel
The below exception is thrown in the Slack:
"You don't have permission to create a request channel in Slack. Reach out to your admin for help."
Workaround
Add the channel as request channel and then add users from other workspace