JSM Chat : Slack Integration doesn't work if the channel has users from multiple Slack workspaces

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    • 1
    • Severity 3 - Minor

      Issue Summary

      Unable to add slack channel as a request channel if the channel has users from multiple Slack workspaces. While trying to add the channel, we get the below error message

      "You don't have permission to create a request channel in Slack. Reach out to your admin for help."
      

      Steps to Reproduce

      1. Create a Private Slack Channel "A"
      2. Add users to the Channel "A" from multiple workspace
      3. Now try add the channel as a request channel to a JSM Project

      Expected Results

      Channel "A" gets added to the JSM Project as a request channel

      Actual Results

      We get the below error message while trying to add Channel "A" as request channel

      The below exception is thrown in the Slack:

      "You don't have permission to create a request channel in Slack. Reach out to your admin for help."
      

      Workaround

      Add the channel as request channel and then add users from other workspace

            Assignee:
            Unassigned
            Reporter:
            Prabhu Subramaniyan
            Votes:
            1 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: