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  1. Jira Service Management Cloud
  2. JSDCLOUD-16870

Ability to access/provide the direct link to the Satisfaction Survey/CSAT sent to customers upon work item closure

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      Current State:

      Currently, when a work item is closed in JSM, settings can be configured to send a Satisfaction Survey to the reporter of the work item. This survey is sent in an email notification which contains a link that redirects the reporter to the portal, where the CSAT survey for the request lives. This link is generated for each individual request, and we don't currently provide a method to access this link to then re-share.

      Proposed Future State:

      Provide a method, via API or directly in the settings, to access and re-share the original link sent to the customer/reporter of a work item, to better ensure reception and engagement. Provide the necessary security for a competent like this, so it cannot be abused to skew reporting.

      Alternative (e.g. Third Party Plugin):

      There are currently no workarounds for this. One will be mentioned if determined viable. 

              Unassigned Unassigned
              c18cb8d515a4 rach armstrong (Inactive)
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                Created:
                Updated: