Issue with MP3/MP4 File Embedding(using card option) in Notification Emails

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    • 2
    • Severity 3 - Minor

      Issue Summary

      An MP3/MP4 file, when added as an inline attachment using a 'Card' option, doesn't show up as an MP3/MP4 file and instead shows just as text and throws an error instead of displaying the actual file:

      Steps to Reproduce

      1. Click reply to customer, add attachment and select option 'card'
      2. Click save
      3. Open the notification received by any recipient and check for the attached MP3/MP4 file

      Expected Results

      The attached file should be shown as a link which can be opened to view or download.

      Actual Results

      The attached file is shown as just text (not clickable)

      Workaround

      Currently, the workaround is to select the inline option while attaching the MP3/MP4 file.

        1. Screenshot 2025-05-27 at 2.31.23 PM.png
          145 kB
          Rohit Mane
        2. Screenshot 2025-05-27 at 2.38.20 PM.png
          35 kB
          Rohit Mane
        3. Screenshot 2025-05-27 at 2.38.46 PM.png
          24 kB
          Rohit Mane

            Assignee:
            Unassigned
            Reporter:
            Rohit Mane
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              Created:
              Updated: