Manually parse the Customer's first text and fetch values out of it using virtual agent in JSM project

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      Issue Summary

      Manually parse the Customer's first text and fetch values out of it using virtual agent. 

      Steps to Reproduce

      1. As per design, Virtual Agent will look for inputs only when it reaches the 'Ask For Information' step in the intent.
      1. When Customers send their first message, it will only match the intent through the configured 'Training Phrases'.
      1. There is no way to configure manual data parsing from Customer's first message.

      Expected Results

      Improve the agent's capabilities in the future to allow it to automatically detect and extract relevant information from the customer's initial message, even before reaching the “Ask For Information” step?

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Seerat
            Votes:
            2 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: