Current State:

Currently, the Standard Flow: Auto-Close includes a built-in "Resume Conversation" feature that allows the bot to handle follow-up interactions effectively. However, this functionality is not available for manually created intents.

Proposed Future State:

We are requesting the ability to implement a "Resume Conversation" feature in manually created intents within the Virtual Service Agent (VSA). This functionality would mimic the behaviour of the Standard Flow: Auto-Close, allowing the bot to seamlessly resume conversations when users indicate they have additional questions or require further assistance.

Proposed Solution:

Introduce a "Resume Conversation" feature that can be applied to manually created intents.