Automation: Unable to find the customer organization

XMLWordPrintable

    • 2
    • Severity 3 - Minor

      Issue Summary

      Intermittently, automation fails to find the customer organisation when using 'edit work item' action to edit organisation field with 'Use reporter's email domain' function.

      Steps to Reproduce

      1. Create customer organizations with users having different email domain
      2. Automation rule to edit 'organizations' field using 'Use reporter's email domain' function in 'Edit Work Items' action
      3. Intermittently, it doesn't return the customer organisation user belongs to. 

      Expected Results

      Should return a customer organisation

      Actual Results

      Doesn't return a customer organisation, and if they have large number of customer organisations then rule will take long time to run.

      Workaround

      None at the moment, maybe try re-processing the rule.

              Assignee:
              Unassigned
              Reporter:
              Remo Fernandes
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: