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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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None
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2
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Severity 3 - Minor
Issue Summary
Intermittently, automation fails to find the customer organisation when using 'edit work item' action to edit organisation field with 'Use reporter's email domain' function.
Steps to Reproduce
- Create customer organizations with users having different email domain
- Automation rule to edit 'organizations' field using 'Use reporter's email domain' function in 'Edit Work Items' action
- Intermittently, it doesn't return the customer organisation user belongs to.
Expected Results
Should return a customer organisation
Actual Results
Doesn't return a customer organisation, and if they have large number of customer organisations then rule will take long time to run.
Workaround
None at the moment, maybe try re-processing the rule.