Assets for JSM AQL Filter Issue Scope: Allow using the Request Type Field as a Placeholder.

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      Problem Definition

      Customers would like to provide a set of Assets Objects for an Assets Custom Field based on the chosen Request Type for the Request.

      Suggested Solution

      Provide the Request Type Field as a System Field so that it can be used as a Placeholder.
      Work Type can already be used, but Work Type has a 1-to-many relationship to Request Types, so that's not a reliable way to do so. This article talks about that:

      Using an Assets Custom Field with a Default Value would be a workaround if Filter Issue Scope would work on hidden Fields:

      Workaround

      There is not a known workaround available at this time. Should one be found it will be added here.

              Assignee:
              Unassigned
              Reporter:
              Payden Pringle (Inactive)
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              62 Vote for this issue
              Watchers:
              28 Start watching this issue

                Created:
                Updated: