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  1. Jira Service Management Cloud
  2. JSDCLOUD-16602

Ability to edit and customise Standard Flow in Virtual Service agent

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      Issue Summary

      Ability to edit and customise Standard Flow in Virtual Service agent

      A change released as part of the fix on https://jira.atlassian.com/browse/JSDCLOUD-15635 might be the answer the customer needs

      Update on this bug ticket:

      1. The patch has been fully rolled out today. The changes will start appearing in a couple of hours.
      2. To explain the modified behaviour after introducing the fix, please check this loom: https://www.loom.com/share/c6c2e9abdae74d088b8f854c9205532a
      3. We have started working on adding few more improvements based on the feedback we got. These improvements will make further improve the experience.

      Expected Results

      Ability to edit and customise Standard Flow in Virtual Service agent

      Actual Results

      Can't be edited as of now.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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                Created:
                Updated: