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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Assets - Service, performance, functionality
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2
Problem
When we change the user in User type attribute of a object , Object History API : GET/object/{id}/history retrieves only the User's Display name in Old Value and New value.
User's Atlassian Account ID , Email address cannot be fetched in Object History API.
Note:
For a multi value User attribute, if there is more than one User stored in the attribute the history is returned as a list of user IDs.
However it display name when there is only value in the attribute.
Suggested Solution
Add the Ability to retrieve Atlassian Account ID and Email address of previous and new user when user attribute value changes through Object History API
Why This Is Important
- Previous User's account ID then can be used to populate other user attribute value
- OR use in Automation to create ticket etc.