Summary:
Request to allow non-licensed users or customers to view open alerts in Jira Service Management (JSM) without consuming a paid agent license, similar to how PagerDuty provides stakeholder access for visibility into incident and alert statuses.

Problem Statement:
In current JSM implementation, access to Opsgenie alerts and incident-related data is restricted to licensed users only. This limits the ability of key stakeholders (e.g., managers, business owners, or external partners) to stay informed about active incidents or open alerts unless they are granted an agent license — which increases cost and overhead unnecessarily.

Proposed Solution:
Introduce a read-only stakeholder role or public/shared alert view that allows:

• Non-licensed users (e.g., customers or business stakeholders) to view a dashboard of open alerts/incidents.
• Configurable visibility based on projects, teams, or tags.
• Role-based permissions to ensure security and limit access to sensitive alerts.
• Integration with customer portals or notification groups to allow non-technical users to monitor status without requesting updates from agents.

Benefits:

• Cost-effective visibility for stakeholders.
• Reduces manual communication and status update overhead for IT and Ops teams.
• Aligns JSM capabilities with competitors like PagerDuty, which allows stakeholders to see alerts in a centralized, read-only dashboard.
• Enhances transparency and decision-making for non-technical roles during incidents.

Reference:
PagerDuty Stakeholder Licensing – allows business users to monitor incidents without full access or licenses.

Target Users:
Non-technical stakeholders, leadership, external vendors, or support customers needing visibility into real-time alert activity.