MS Team does not list of Work Items under My Issues/Requests Tab - this only happens for customers who have request type specified as customer request type

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: JSM Chat
    • None
    • 3
    • Severity 3 - Minor
    • 2

      Issue Summary

      When we navigate to the Assist App on Tickets Section and Use the Filer to see My issues or My Requests ; none of the tickets are listed and we see a blank screen. This only happens for customers who have request type specified as customer request type.

      Steps to Reproduce

      1. Open the MS Team Assist App
      2. Navigate to Tickets 
      3. Under Filter select My issues / My Requests

      Expected Results

      • All the tickets Reported/Assigned to the Viewer should be seen

      Actual Results

      None of the tickets are seen

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Darshan Ail
            Reporter:
            Aslam K M
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: