Issue Summary

Currently, if self-signup is disabled or a customer doesn't have access to a service project, an email notification like the following one will be sent to the help seeker so they are aware their request was not processed:

"Your request to email@domain.com could not be created. If you still like to get help, please contact them directly"

Steps to Reproduce

1. On a service project for which self-signup is disabled, have an user that is not part of the project sending an email to the project's mail handler.

Expected Results

It would be helpful to have an option to disable this automatic notification.

Actual Results

An email notification will be sent to the user:

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available