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Type:
Bug
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Resolution: Not a bug
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Priority:
Low
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Component/s: Customer Service Management - Organizations
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None
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1
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Severity 3 - Minor
Issue Summary
When using the organization feature in a JSM project, if you delete the organization only from said project, it is removed from the custom fields of the work items where it was selected in the UI only, but the data is still available in the background.
Steps to Reproduce
- Create a JSM customer organization.
- Add the organization to a JSM project.
- Create a work item and put the created organization in that work item.
- Go back to the JSM organizations directory in the project.
- Delete the organization from the project.
- Go back to the work item where you put the organization.
- The organization cannot be seen in the custom field in the UI.
- When using the API rest/api/2/issue/({Issue-Key} the custom field still shows the organization.
Expected Results
The organization should still be seen in the custom fields
Actual Results
The organization is not visible in the custom fields where it was set in the UI.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available