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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Customer Service Management - Organizations
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2
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Severity 3 - Minor
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Warranty
Issue Summary
Expanding the Organization details in the work item view displays all detail fields, even if they were not configured to display on work items.
Steps to Reproduce
- Add organization detail fields
- Create a ticket associated with an Organization
- From the work item view, expand the Org details
- Click on 'set up detail fields to show on work items'
- Without changing anything, go back to the ticket and expand the org details
Expected Results
Fields will not appear since they weren't added to the work item view
Actual Results
All detail fields appear
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available