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  1. Jira Service Management Cloud
  2. JSDCLOUD-16514

Integrating Slack with JSM throws "something went wrong. Please try again later"

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      Unable to integrate Slack with JSM team-managed project with error "something went wrong. Please try again later"

      How to replicate - 

      The problem occurs when the Atlassian Assist App is installed in the tenant before the JSM product is created. As a result, it doesn't receive the necessary JSM permissions, including portal-write access.

      Steps to Reproduce the Issue:

      1. Create a tenant with Jira.
      2. Check if Atlassian Assist exists in the connected Apps.
      3. Create a JSM product for this tenant.
      4. Enable the premium trial and attempt to connect to Slack. Go to project settings of the team-managed project > Chat> Add to slack > choose the workspace and click Allow > "something went wrong. Please try again later" error pops up on JSM UI

      Workaround -

      The support team can help execute the necessary steps from the backend which will assign the desired permissions to the Assist app.

              34c3de0127a5 Sruthika Boppana
              ad2f74b406eb Anusha A
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                Created:
                Updated:
                Resolved: