-
Type:
Bug
-
Resolution: Unresolved
-
Priority:
Low
-
Component/s: Incoming Email - Mail Handlers
-
6
-
Severity 3 - Minor
-
33
Issue Summary
When customer sends email with embedded images in the signature part.
JSM mail handler signature detection will hide it under the "Signature", but embedded images inside of the signature will have "Preview unavailable" error.
Steps to Reproduce
- Go to: jira/settings/products/jira-service-management-email-requests (Product > Email Requests)
- Add custom "Use custom text to detect and hide signatures" with text "Thanks in advance"
- Create an email with text and add embedded Image
- Under it add "Thanks in advance" text and add an imbedded image as signature
- Send email to the JSM mail handler
Sample email body:

Expected Results
The embedded images in "Signature" have preview.
Actual Results
The embedded images in "Signature" have "Preview unavailable" error.

Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available