Comment added by agent shown as "Assist" bot in Slack instead of the Agent name

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • Component/s: JSM Chat
    • None
    • Severity 2 - Major

      Issue Summary

      Currently , eventhough the agent email account existed in both Slack and Jira , when agent added a comment through Slack , Portal or Jira , the comment shown as added by Assist instead on the agent account.

      Steps to Reproduce

      1. Connect JSM project chat to Slack
      2. Raise ticket through Slack in request channel
      3. Agent add a comment from agent channel / portal / Jira

      Expected Results

      Comment added to Slack thread shown as the agent account

      Actual Results

      Comment added to Slack thread and shown as Assist

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Note : If Slack account email not matched with the JIRA account , it is expected for it to show as Assist , but for this bug , its otherwise.

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
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              Created:
              Updated:
              Resolved: