Issue Summary

• View a list of all service desks that a specific customer is part of.
• Access this information directly from the customer management interface within JSM.
• Utilize this data to manage customer permissions and access more effectively.

Current situation :

• Portal-only customers lack a mechanism to determine their association with multiple service desks.
• Internal customers have the ability to view project roles to identify service desk affiliations.
  • This identification for internal customers is only possible if the service desk customer role is explicitly assigned.
  • Reliance on explicit role allocation for internal customers to identify service desk associations is not ideal.
• The current system should allow for easier identification without needing specific role assignments.

Benefits

• Improved Customer Management: Administrators can ensure that customers are not inadvertently added to service desks where they should not have access.

• Enhanced Support Coordination: By knowing which service desks a customer is part of, support teams can coordinate better and provide more consistent support.

• Streamlined Operations: Reduces the administrative overhead of manually tracking customer participation across multiple service desks.