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Bug
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Resolution: Unresolved
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
When a data connection is configured for Jira forms, if the endpoint can't be reached due to a timeout, the form fields will be locked inside the form builder with a loop message "Loading fields..."
Steps to Reproduce
- Create and configure a data connection.
- The endpoint configured in the previous step can't be reached due to a time-out.
- Go to the Form builder and try to add or edit any form field.
- Check on the right field config panel the "Linked Jira Field" and try to select any field.
Expected Results
The field loads all the available Jira field choices.
Actual Results
The field is locked with a loop message "Loading fields..." and at some point, the following pop-up error will be shown:
Error: Loading data connections failed.
API call timed out
Workaround
Fix the endpoint that's timing out under the https://<InstanceName>.atlassian.net/jira/settings/forms/data-connections page