Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-16388

Having a Data connection that's timing out configured on Jira forms, prevents editing form fields in the Form builder.

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Forms - Builder
    • None

      Issue Summary

      When a data connection is configured for Jira forms, if the endpoint can't be reached due to a timeout, the form fields will be locked inside the form builder with a loop message "Loading fields..."

      Steps to Reproduce

      1. Create and configure a data connection.
      2. The endpoint configured in the previous step can't be reached due to a time-out.
      3. Go to the Form builder and try to add or edit any form field.
      4. Check on the right field config panel the "Linked Jira Field" and try to select any field.

      Expected Results

      The field loads all the available Jira field choices.

      Actual Results

      The field is locked with a loop message "Loading fields..." and at some point, the following pop-up error will be shown:

      Error: Loading data connections failed.
      API call timed out

      Workaround

      Fix the endpoint that's timing out under the https://<InstanceName>.atlassian.net/jira/settings/forms/data-connections page

              Unassigned Unassigned
              9454f07e6289 Rogelio Martinez Chavez
              Votes:
              1 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: