When Escalation adds a responder, some fields are empty and this causes a null responder message

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When Escalation adds a responder, some fields are empty and this causes a null responder message in the comments

      Steps to Reproduce

      1. Create Sync to update incidents/alerts
      2. Team1 has a routing rule routes to escalation1
      3. escalation1 routes the alert to Team2

      Expected Results

      We should see a message on the incident where a Responder is added

      Actual Results

      We see "[Sync] null added responder: null to alert:" messages in the comments on the incident.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Bhavin Rathod
            Votes:
            8 Vote for this issue
            Watchers:
            7 Start watching this issue

              Created:
              Updated: