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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Automation - Action - Create service desk request
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None
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2
Current State:
When new issues are created using Create issue with a request type, we cannot use Link Issue action component to link the issues. However, Link Issue works fine when used after Create Issue component.
Proposed Future State:
- The new issue will be linked with the original ticket using Create issue with a request type
Alternative (e.g. Third Party Plugin):
Use Send Web Request component to link issues as mentioned in the following article: