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  1. Jira Service Management Cloud
  2. JSDCLOUD-16367

Improvement in JSM Forms Simplified Answers Rest API

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Forms - API
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      Description:

      Currently, the JSM Forms Rest API "https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-issue-issueidorkey-form-formid-format-answers-get" (Simplified Answers) used for extracting Form Field Answers from work item displays the JSON output in "Random" order, as in, it does not follow the Form design.

      Example:

      Sample work item Form field order:

      Here we can see the fields are in the following order:

      1. TC Group
      2. Test Field
      3. Label
      4. TC Role

      However, when we use the Rest API to extract output of this form, it extracts the output in following order:

      Since the order is not same, it can create confusion for the end users since Form fields are normally dependent on each other and if they are displayed in a random order, end users will not be able to relate them properly.

      Expected Behaviour:

      It would be great if the Rest API is able to follow the order of the Form fields as they are setup in the Form to display the JSON output in the same way as it will be useful for the end users to use this output and share it in notification in the same format. 

              Unassigned Unassigned
              bcf2024051e5 Rahul Goel
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                Created:
                Updated: