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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Approvals
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None
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2
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2
Issue Summary
Currently, when a required approver who is part of a group approves a transition, it just shows as 'approved' in the portal without displaying the approver's name. If the approver is a single user, like the user assigned to the approver's field, it shows their name in the portal after approval
Steps to Reproduce
- Create a workflow that requires an approver to transition into a particular status and assign 1 person from a group of 'Approver groups' as the required approver
- create an issue that uses the workflow and assign a group to the approver groups field
- transition the issue into the one that requires an approval
- have a user from the assigned approvers group approve the transition
Result:
The approval field in the portal shows 'approved' but not the approving user, like it does when individual users are set as the required approver (when using the Approvers field in the workflow)
Suggested solution
Show the approver in the portal, even when a group is set at the required approver
Workaround
N/A