Failed to link alert on Automation rule action Create Incident

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    • 7
    • Severity 3 - Minor
    • 1

      Issue Summary

      When using the component "Create incident" in an automation rule with the option "If an alert triggers the rule, link the alert with the incident" enabled, some executions fail and throw the following error in the audit log:

      Create incident <DATE>, <TIME>
      Successfully created a new incident
      <INCIDENT KEY>
      Failed to link alert
      <ALERT-ID>
      

      Steps to Reproduce

      1. Create an automation rule with a trigger based on Alert actions
      2. Add the action Create incident and mark the corresponding option:
        • If an alert triggers the rule, link the alert with the incident

      Expected Results

      The alert is linked to the incident created by the automation rule.

      Actual Results

      The alert is not linked to the incident created by the automation rule.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            André Sinatora (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated:
              Resolved: