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Suggestion
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Resolution: Unresolved
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None
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1
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When you create an alert, you can link it to a Jira Work Item that is not an Incident.
Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens.
If you change the request type category of the Jira Work Item to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up.
Suggestion
Show the alerts linked to the Jira Work Item before changing the request type to the Incidents category in the linked alerts field.
[JSDCLOUD-16306] Alerts linked to non-incidents don't show on Linked Alerts when issue is changed to Incident category
| Support reference count | New: 1 |
| Summary | Original: Alerts linked to non-incidents don't show when issue is changed to Incident | New: Alerts linked to non-incidents don't show on Linked Alerts when issue is changed to Incident category |
| Description |
Original:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category of th Jira Work Item to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts linked to the Jira Work Item before changing the request type to the Incidents category in the linked alerts field. |
New:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category of the Jira Work Item to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts linked to the Jira Work Item before changing the request type to the Incidents category in the linked alerts field. |
| Description |
Original:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts linked before changing the request type to the Incidents category in the linked alerts field. |
New:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category of th Jira Work Item to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts linked to the Jira Work Item before changing the request type to the Incidents category in the linked alerts field. |
| Description |
Original:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts in the linked alerts field before changing the request type to the Incidents category. |
New:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts linked before changing the request type to the Incidents category in the linked alerts field. |
| Description |
Original:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts in the linked alerts field before changing the request type to the Incidents category. |
New:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request type category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts in the linked alerts field before changing the request type to the Incidents category. |
| Description |
Original:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the linked alerts before changing the request type to the Incidents category |
New:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the alerts in the linked alerts field before changing the request type to the Incidents category. |
| Description |
Original:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the linked alerts before changing the request type to the Incidents category |
New:
When you create an alert, you can link it to a Jira Work Item that is not an Incident.
!screenshot-1.png|thumbnail! Since the Jira Work Item is not an Incident, the Linked Alerts field won't show up on the screens. If you change the request category to Incident, the Linked Alerts field is available on the screens, but the alerts linked prior to this change don't show up. Suggestion Show the linked alerts before changing the request type to the Incidents category |
| Attachment | New: screenshot-1.png [ 491838 ] |